Frequently asked questions

Who do I speak to if I have a concern?

In the first instance, we ask that you speak to your child's class teacher. They spend the most time with your child and will be able to assist you with most matters. If you still have concerns, please speak to the school office who can arrange for you to speak to a Senior Leader. The class teacher can be contacted via your dojo account. If you have a concern of a safeguarding or wellbeing nature, you can contact the welfare team - for more information, click here.



Is there before & after school provision?

Yes. Sandon runs a breakfast club from 7.30am and an after school club until 5.00pm. Visit the Care Club page for more information.



How will I be informed of a school closure?

If we have to take the decision to close the school (e.g. bad weather) the information will be communicated to parents in various ways. A text message will be sent to all parents/carers. An app message, dojo message and Facebook message will also be sent out. The school website will be updated and the local radio stations will be informed. The school will also be listed on the council school closures page.



How long after an illness can my child return to school?

Generally, children should return to school when they feel well enough to. If your child has a sickness bug they must return to school 24 hours after their last bout. If they have sickness and diarrhoea this extends to 48 hours. For other illnesses, please telephone the school office team who will check incubation periods. Children displaying symptoms of COVID-19 must immediately isolate and take a test.



Can the school administer medicine?

Yes. The medicine must be presecribed by a doctor and be labelled by the pharmacy. Our administration window is between 12.00pm and 1.00pm, please work your timings around this. In order for us to administer medicine, parents must complete the relevant form and return to the school office. Please do not send medicine in to school in your child's bag.



Is parking available on site?

Yes. Parking for visitors is available on the car park at the front of the school - however, this carpark is closed at the start and end of the day for safety reasons, so you may be asked to wait until it is safe to exit or until you can be escorted off site. Please note that the postcode for this side of school is different to our postal address. Parking postcode: ST3 7AN



What should I do if my child is late?

If you arrive late for school you will need to report to the relevant office to gain access to the school. Pupils and parents/carers are encouraged to make every effort to arrive at school on time and ensure pupils are collected on time as lateness can be very disruptive to the class or child. Instances of lateness after 9.15am may be unauthorised. Persistent lateness may be met with Education Welfare involvement.



What should I do if my child is ill?

If your child will not be in school due to illness you must inform the school office before 9.30am. You can do this in a variety of ways; telephone us after 8.30am, leave a voicemail message at any time, report the absence on our school app or send us an email. Please keep us informed of your child's absence, updating us each day they are absent.



What will happen if my child becomes unwell or has an accident at school?

Unfortunately, children do sometimes become unwell or have accidents whilst they are at school and we may need to call you. It can cause a child distress if we are unable to contact you in these circumstances. Therefore, please ensure that we always have at least 2 up-to-date contacts.



What are the school times of day?

Our doors open at 8.50am and close at 9.00am. Please go to the relevant office if you arrive after this time. Foundation Stage end of day is 3.15pm, Key Stage 1 end of day is 3.20pm & Key Stage 2's end of day is 3.30pm.



How do school meals work?

School meals can be purchased on an ad-hoc basis. All your child needs to do is let their teacher know that they would like a meal and then select what they would like in class. Please ensure the payment of £2.20 is already paid in advance on Parent Pay. Don't forget that children in Foundation Stage and Key Stage 1 do not need to pay for meals and any children in receipt of benefits related Free School Meals.



How do I apply for Free School Meals?

If you think you are entitled to benefits related FSM's - head over to the forms page and complete an application. The school will send this off for you and inform you of the result of the application. Alternatively, you can collect a form from the offices.



Where can I purchase uniform?

You can find more information on what the Sandon uniform is by clicking here. You can purchase uniform items from any shop, however to get a badged cardigan or jumper, head to 'Schools In' in Meir. Sandon Hoodies are only to be worn on PE days, these can be purchased from the school on Parent Pay.



How do I book for my child to have swimming lessons at the pool?

All Sandon pupils swim weekly during the school day - lesson days can be viewed here. Lessons outside of the school day are ran by Water Stars and can be booked by contacting them directly.



Can I arrange for my school to have lessons at your pool?

Where possible, we try to accomodate other schools. For more information on school swimming bookings, please click here.



How do I apply for my child to have a place at Sandon?

Sandon is oversubscribed in many year groups. Please contact the school office to enquire about the procedure and visit the admissions page for more information. For information on Little Sandon enquiries, please click here.



What do I do if someone else is to collect my child?

If someone else is collecting your child, you would need to make the school aware of this. If this is their first time collecting, you will be asked to provide a 'code word' so we can verify who they are on their arrival.



What do I do if I am late collecting my child?

Always inform us so that we can reassure your child that everything is ok. Please telephone the school office and provide an ETA. After school club can be used if you know you won't be on time and have let us know in advance (Care Club booking details can be found here). Otherwise, late collection fees apply (more details can be found on our policies page).



How do I pay for things?

We are a cashless school that uses Parent Pay to take payments. For more information, click here.



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